Returns, Refunds & Cancellations
Last updated: October 2026
1. Order Cancellation
We accept order cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided the order has not entered processing or been shipped.
To request a cancellation, please contact Customer Support as soon as possible and before the deadline. Orders successfully cancelled within this period will receive a full refund.
An order can no longer be cancelled once the deadline has passed or the order has entered processing or been shipped.
2. Return Eligibility
We accept returns within 14 days of the date you receive your order. To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as an order confirmation or receipt.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact Customer Support within 48 hours of delivery and provide clear photos of the product and packaging. We will review the issue and help resolve it as quickly as possible.
4. Return Shipping & Fees
Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item. In those cases, we will cover the return shipping costs.
No restocking fees will be charged for approved returns.
5. Return Process
- Contact Customer Support at service@everzuno.com to request return authorization before sending any item back.
- Wait for your request to be reviewed and approved. Once approved, we will provide the appropriate return address and detailed instructions.
- Send the item to the confirmed return address, following the instructions provided.
Returns sent without prior authorization may not be accepted.
Customer Support contact information is also included in your Order Confirmation Email for convenient reference.
6. Return Address
Room 501G43, International Chamber of Commerce Center, No. 168 Fuhua 3rd Road, Fu'an Community, Futian Subdistrict, Futian District, Shenzhen, Guangdong, China
The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.
Please contact Customer Support and wait for approval before shipping your return. We will confirm the appropriate return address and provide instructions for your specific request. Do not send returns directly to the manufacturer.
7. Refunds
Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.
8. Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as additional time may be needed for the refund to appear on your account.
- Contact your bank to check whether the refund is still being processed.
If you have completed these steps and still have not received your refund, please contact Customer Support using the email address below.
CUSTOMER SUPPORT
Email: service@everzuno.com